FAQ

What does Shanee Living sell?

Shanee Living specialises in distinctive tropical and variegated plants, including selected varieties of Monstera, Philodendron and Anthurium.

Are your plants suitable for beginners?

Care requirements vary by variety. Some plants are easy to maintain, while rarer or highly variegated plants may require more consistent light, humidity, watering and temperature conditions.

Please review the information on the relevant product page before ordering.

Will my plant look exactly like the product image?

Plants are living products, so natural differences in size, leaf shape, colour, pattern and variegation should be expected.

Unless a product page specifically states that you will receive the exact plant pictured, images represent the general appearance of the variety. These natural variations make every plant unique.

What condition will my plant arrive in?

Plants are prepared for transport with the goal of protecting them during delivery. Minor cosmetic changes, temporary drooping or slight soil movement may occur while a plant adjusts after shipping.

Unpack your plant carefully and allow it time to acclimate to its new environment.

Where do you ship?

We currently ship exclusively within the United States. We do not offer international shipping at this time.

How much does shipping cost?

We offer free standard shipping on all orders within the United States, with no minimum purchase requirement.

How long does delivery take?

Orders normally require:

Processing: 1–2 business days
Transit: 2–4 business days
Total estimated delivery time: 3–6 business days

Business days are Monday through Friday, excluding public holidays. Delivery times are estimates and may be affected by weather, carrier disruption or other circumstances outside our reasonable control.

Will I receive tracking information?

Yes. When tracking is available, we will email it to you after your order has been dispatched.

Tracking information may take up to 48 hours to update after dispatch.

What happens during extreme weather?

Severe heat, cold or weather disruption may affect delivery. Processing or dispatch may be adjusted when reasonably necessary to protect a plant during transport.

If a shipment is delayed, use the tracking information provided or contact us for assistance.

What should I do when my plant arrives?

Carefully remove the plant from its packaging and inspect it promptly. Place it in an appropriate location and allow it time to adjust before making major changes to its environment.

Always follow the care information provided for the specific plant variety.

What if my plant arrives damaged or incorrect?

Please include:

Your full name
Your order number
Clear photographs of the plant
Photographs of the packaging
A brief description of the issue

We will review the information and arrange an appropriate replacement, exchange or refund at no additional cost when the claim is approved.

Can I return a plant?

Eligible products may be returned within 30 calendar days of delivery.

Because plants are living products, please contact us before returning anything. We will review the condition of the plant and provide the correct instructions.

Approved returns are free, and Shanee Living pays the return shipping cost.

Do you offer exchanges?

Yes. We offer exchanges within the 30-day return period, subject to product availability.

If the requested replacement is unavailable, you may choose another eligible product or receive a refund to your original payment method.

How long do refunds take?

Approved refunds are processed within 5 business days and issued to the original payment method.

Your bank, card issuer or payment provider may require additional time to make the funds available in your account.

Can I cancel or change my order?

We will make reasonable efforts to help, but changes and cancellations cannot be guaranteed after an order has entered processing or been dispatched.

Which payment methods do you accept?

We accept supported credit and debit cards, as well as available digital wallets such as Apple Pay and Google Pay.

The payment methods available for your order will be displayed during checkout.

How can I contact Shanee Living?

For product or order assistance, contact us using the following details:

Email: contact@shaneeliving.shop
Phone: +1 346 586 3392
Contact page: https://shaneeliving.shop/pages/contact
Preferred contact method: Email

Postal address:
Shanee Living
77 East Edgebrook Drive
Houston, Texas 77034
United States