FAQ

What does Shanee Living sell?

Shanee Living sells plants for the home, including selected tropical and variegated varieties. Each product page describes the plant offered and its available options.

Are your plants suitable for beginners?

Care needs vary by plant. Review the product description and care information before ordering to choose a plant suited to your space and experience.

Will I receive the exact plant in the photograph?

Plants naturally vary in size, leaf shape, color, and pattern. Unless a product page says “exact plant pictured,” its photographs show the general appearance of the variety rather than the individual plant you will receive.

What condition should my plant arrive in?

We prepare plants for shipping to help protect them in transit. A plant may show some temporary drooping or minor soil movement after delivery. Unpack and inspect it promptly, then follow the care information for that variety.

If your plant arrives significantly damaged, unhealthy, or incorrect, contact us so we can help.

Where do you ship?

We ship within the United States only. We do not currently offer international shipping.

How much is shipping?

Standard shipping is free on all U.S. orders, with no minimum purchase.

How long does delivery take?

Orders are typically processed within 1–2 business days, followed by an estimated 2–4 business days in transit. The total estimate is 3–6 business days from order placement.

Business days are Monday through Friday, excluding U.S. public holidays. Delivery times can change because of weather or carrier delays. See our Shipping Policy for details.

Will I receive tracking information?

We will email tracking information when your order ships if the carrier provides it. Tracking can take up to 48 hours to show its first update.

What happens if weather delays my plant?

Weather may affect when a live plant can safely travel or how quickly a carrier delivers it. If we cannot dispatch your order within our stated processing period, we will contact you with an updated estimate and the option to accept the delay or cancel the unshipped order for a refund.

What should I do when my plant arrives?

Unpack and inspect it promptly. Place it in conditions suitable for its variety and allow it time to adjust. Follow any care information provided with the plant or on its product page.

What if my plant arrives damaged, unhealthy, or incorrect?

Email contact@shaneeliving.shop as soon as possible. Include your order number, a brief description, and photographs of the plant and packaging if you can.

We will review the issue under our 30-Day Plant Guarantee and arrange an appropriate resolution, such as a replacement or refund, at no additional cost.

Can I return a plant if I change my mind?

You may request an eligible return within 30 calendar days of delivery. Contact us before shipping a live plant so we can provide suitable instructions and a prepaid return label. Returns are free, with no restocking fee. Our Returns and Refunds Policy has the full details.

Do you offer exchanges?

Yes. You may request an exchange within 30 calendar days of delivery, subject to availability. If the replacement is unavailable, you may choose another eligible item or a refund.

When will I receive my refund?

We process an approved refund to the original payment method within 5 business days of approval. Your bank or payment provider may take additional time to show the funds.

Can I change or cancel an order?

Contact us as soon as possible. We will try to make the change before your order ships. If it has already shipped, you may request a return after delivery under our Returns and Refunds Policy.

Which payment methods can I use?

The payment methods available for your order are displayed at checkout. They may include supported cards or digital wallets, depending on the options currently enabled and your device.

How do I contact Shanee Living?

For help with a plant or an order, email us and include your order number.

Email: contact@shaneeliving.shop
Phone: +1 346 586 3392
Contact page: shaneeliving.shop/pages/contact
Preferred contact method: Email

Business address:
Shanee Living
77 East Edgebrook Drive
Houston, Texas 77034
United States

Please do not mail returns to this address unless we instruct you to do so.