Warranty Policy

Last updated: September 23, 2026

Shanee Living offers a 30-day plant guarantee beginning on the date your order is delivered. If a plant arrives damaged, unhealthy, missing, or different from the variety you ordered, contact us within 30 calendar days of delivery so we can help resolve the issue.

This guarantee applies to plants purchased from shaneeliving.shop and delivered within the United States.

What the Guarantee Covers

Contact us if your plant:

  • Arrives with significant damage or in an unhealthy condition;

  • Is a different plant variety from the one ordered;

  • Is missing from your shipment; or

  • Has another quality problem that was present when it arrived.

Each plant is a living product. Natural differences in leaf shape, color, size, growth, and variegation can occur and do not, by themselves, mean that a plant is defective.

How to Report a Problem

Email contact@shaneeliving.shop or use our contact page within 30 calendar days of delivery. Please include:

  • Your name and order number;

  • A brief description of the problem;

  • A photograph of the whole plant;

  • Close-up photographs of the affected area; and

  • Photographs of the packaging if the issue may have occurred during shipping.

If you cannot provide a photograph, contact us anyway and explain the issue. Please keep the plant and packaging until we tell you whether a return is needed.

How We Resolve Claims

We will review the information you provide and contact you about a suitable resolution. Depending on the issue, this may be plant-care guidance, a replacement, an exchange, or a refund.

A replacement or approved return will have no additional shipping cost. If a return is needed, we will provide instructions and a prepaid return shipping label. Please do not mail a plant before receiving those instructions.

If a replacement plant is unavailable, you may choose an available eligible alternative or a refund to your original payment method.

Plant Care After Delivery

Plants may show minor changes after shipping as they adjust to a new environment. Please unpack your plant promptly and follow the care information provided for its variety.

The guarantee does not cover damage caused after delivery by accidental damage or unsuitable care conditions. We will consider the information you provide when reviewing a claim; a plant will not be excluded merely because its packaging was opened for inspection or normal care.

Refund Timing

If we approve a refund, we will process it to your original payment method within 5 business days of approval. Your bank or payment provider may take additional time to show the funds in your account.

Your 30-Day Return Option

This plant guarantee covers quality and order issues. Our Returns and Refunds Policy also allows you to request an eligible return or exchange within 30 calendar days of delivery, including when you change your mind. Returns are free, with no restocking fee. Contact us first so we can provide instructions and a prepaid label.

This guarantee does not limit any rights or remedies available to you under applicable law.

Contact Shanee Living

Email: contact@shaneeliving.shop
Phone: +1 346 586 3392
Contact page: shaneeliving.shop/pages/contact
Preferred contact method: Email

Business address:
Shanee Living
77 East Edgebrook Drive
Houston, Texas 77034
United States

This business address is not a return address unless we specifically instruct you to use it.