Warranty Policy

Last updated: September 17, 2026

Shanee Living stands behind the quality and condition of the plants we sell. Every order is covered by our 30-day guarantee, beginning on the date of delivery.

What the Guarantee Covers

Our guarantee applies when a plant:

  • Arrives significantly damaged

  • Arrives in an unhealthy condition

  • Is materially different from the plant variety ordered

  • Is missing from the shipment

  • Has another confirmed quality issue that was present at delivery

Natural differences in colour, leaf shape, size, growth and variegation are expected and do not normally indicate a defect. Each plant is unique and may not look exactly like the representative product photographs.

Reporting a Problem

Please inspect your plant promptly after delivery. If there is a problem, contact us as soon as possible and within the 30-day guarantee period.

Please provide:

  • Your full name

  • Your order number

  • A description of the issue

  • Clear photographs of the entire plant

  • Close-up photographs of the affected areas

  • Photographs of the packaging when shipping damage is involved

This information helps us evaluate the plant’s condition and provide an appropriate solution.

Available Solutions

After reviewing your claim, we may offer one of the following:

  • Plant-care guidance

  • A replacement plant

  • An exchange

  • A refund to the original payment method

The appropriate solution depends on the nature of the issue and product availability.

Approved replacements and returns are provided at no additional shipping cost. Shanee Living pays the cost of approved return shipping.

Exchanges

We offer exchanges within 30 calendar days of delivery, subject to product availability.

If the requested replacement is unavailable, you may choose another eligible plant or receive a refund to your original payment method.

What the Guarantee Does Not Cover

The guarantee does not normally cover:

  • Minor cosmetic imperfections that do not affect the plant’s overall health

  • Natural differences in size, colour, leaf shape or variegation

  • Temporary drooping, minor leaf loss or soil movement caused by normal shipping stress

  • Damage caused after delivery by overwatering or underwatering

  • Damage caused by unsuitable light, temperature, humidity or soil conditions

  • Improper repotting, fertilising, pruning or use of chemicals

  • Pest exposure occurring after delivery

  • Accidental damage or neglect

  • Failure to follow the care information provided for the plant

These exclusions do not apply where a plant was damaged, defective, misdescribed or supplied incorrectly.

Care After Delivery

Plants may need time to adjust after transportation. Carefully unpack your plant, place it in suitable conditions and avoid unnecessary repotting, fertilising or major environmental changes immediately after arrival unless the plant’s condition requires it.

Care requirements differ by variety. Customers are responsible for providing appropriate care after delivery.

Refund Processing

Approved refunds are processed within 5 business days and issued to the original payment method.

Your bank, card issuer or payment provider may require additional time to make the funds available after we process the refund.

Relationship to Our Return Policy

This guarantee works alongside our Return and Refund Policy. Eligible products may be returned within 30 calendar days of delivery, and approved returns are free of charge.

This policy does not limit any consumer rights or legal remedies available under applicable law.

Contact Us

To submit a guarantee claim or request assistance, contact:

Shanee Living
77 East Edgebrook Drive
Houston, Texas 77034
United States

Email: contact@shaneeliving.shop
Phone: +1 346 586 3392
Contact page: https://shaneeliving.shop/pages/contact
Preferred contact method: Email