Shipping policy
Last updated: September 23, 2026
This policy explains how Shanee Living processes and delivers orders placed at shaneeliving.shop.
Where We Ship
We ship within the United States only. We do not currently offer international delivery. Enter a complete U.S. delivery address at checkout.
If we cannot deliver a product to your address, we will contact you and refund any payment collected for that product.
Shipping Cost
Standard shipping is free on all U.S. orders, with no minimum purchase. The shipping cost will be shown at checkout before you place your order.
Processing and Delivery Times
Orders are typically processed within 1β2 business days after payment is authorized. After dispatch, estimated transit time is 2β4 business days.
| Stage | Estimated time |
|---|---|
| Order processing | 1β2 business days |
| Transit after dispatch | 2β4 business days |
| Total from order placement | 3β6 business days |
Business days are Monday through Friday, excluding U.S. public holidays. Orders placed on weekends or public holidays begin processing on the next business day.
These times are estimates. Weather, carrier disruptions, and delivery conditions may affect arrival, particularly for live plants.
Order Confirmation and Tracking
We will send an order confirmation to the email address you provide at checkout. When your order ships, we will send a dispatch email with tracking information if the carrier provides it. Tracking may take up to 48 hours to show its first update.
If items in one order ship separately, you may receive more than one tracking number. There is no extra shipping charge for separate shipments.
Shipping Delays
If we cannot ship your order within the stated processing period, we will contact you with a revised estimate. You may accept the delay or cancel the unshipped order for a refund.
If an order has shipped but has not arrived within the estimated transit period, email contact@shaneeliving.shop with your order number. We will review the tracking and help investigate with the carrier.
Address Changes and Undeliverable Orders
Please check your delivery address before placing an order. If you notice an error, contact us immediately. We will try to correct it before dispatch, but an address change may not be possible once the package has shipped.
If a package is returned as undeliverable, contact us. We will review the circumstances with you and arrange a resolution, such as redelivery where available or a refund. We will tell you about any proposed charge and obtain your agreement before arranging a paid redelivery.
Lost or Missing Packages
If tracking has stopped updating or your package has not arrived, contact us with your order number. We will investigate with the carrier. If the package is confirmed lost before delivery, we will offer a replacement or refund at no additional cost.
If tracking says βdeliveredβ but you cannot find the package, check the delivery location, household members, and building reception if applicable. Then contact us so we can review the delivery with the carrier. We will not treat a tracking status alone as the final resolution of a missing-package report.
Damaged or Incorrect Deliveries
Please inspect your order on arrival. If a plant or another item arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible. Include your order number and photographs of the item and packaging where possible.
We will review the issue and arrange an appropriate replacement or refund at no additional cost. Our Returns and Refunds Policy explains the process.
Returns and Exchanges
You may request a return or exchange within 30 calendar days of delivery, subject to our Returns and Refunds Policy. Returns are free, and we provide a prepaid return shipping label. Please contact us before mailing anything back, especially a live plant.
Contact Shanee Living
For questions about an order, tracking, or delivery, email us and include your order number.
Email: contact@shaneeliving.shop
Phone: +1 346 586 3392
Contact page: shaneeliving.shop/pages/contact
Preferred contact method: Email
Business address:
Shanee Living
77 East Edgebrook Drive
Houston, Texas 77034
United States