Shipping policy

Last updated: September 17, 2026

This Shipping Policy explains how Shanee Living processes, dispatches, and delivers orders placed through shaneeliving.shop.

Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully authorised.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

Processing may take slightly longer during promotional periods, holidays, or periods of unusually high demand.

Delivery Time

Once your order has been processed, the estimated transit time is 2–4 business days.

The estimated total delivery time is:

  • Processing: 1–2 business days

  • Transit: 2–4 business days

  • Total estimated delivery time: 3–6 business days

Delivery estimates begin after an order has been confirmed and payment has been authorised.

Shipping Destinations

We currently ship exclusively within the United States.

We do not offer international shipping at this time. A complete and valid United States delivery address must be provided during checkout.

Some products may be subject to delivery restrictions in certain locations. If we are unable to deliver an order to the address provided, we will contact you and issue a full refund for the affected products.

Shipping Costs

We offer free standard shipping on all orders within the United States.

There is no minimum purchase requirement, and no standard shipping charge will be added during or after checkout.

Order Confirmation and Tracking

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Once your order has been dispatched, we will send you a shipping confirmation with tracking information when tracking is available. Tracking updates may take up to 48 hours to appear after dispatch.

Separate Shipments

Orders containing multiple products may be shipped in separate packages or arrive on different days.

If an order is divided into multiple shipments, you may receive a separate tracking number for each package. You will not be charged additional shipping fees solely because we dispatch an order in separate packages.

Delivery Delays

Delivery dates are estimates and cannot be guaranteed. Delays may occur because of:

  • Severe weather or natural events

  • Carrier disruptions

  • Public holidays

  • High seasonal demand

  • Incorrect or incomplete delivery information

  • Access restrictions at the delivery address

  • Events outside our reasonable control

If your order is significantly delayed, contact us at contact@shaneeliving.shop. We will review the tracking information and assist you in resolving the issue.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error, contact us immediately. We will try to update the address before dispatch, but changes cannot be guaranteed once an order has entered processing or been shipped.

If a package is returned because the address supplied was incorrect, incomplete, or undeliverable, we will contact you to arrange redelivery or a refund, where applicable. Additional shipping costs may apply when the address error was provided by the customer.

Failed Delivery Attempts

The carrier may make additional delivery attempts, leave the package in a secure location, deliver it to a nearby collection point, or return it to the sender, depending on its procedures.

Please follow the instructions provided by the carrier. If a package is returned to us after unsuccessful delivery attempts, contact us to discuss redelivery or a refund.

Lost Packages

If tracking shows no movement for an unusual period or your package has not arrived within the estimated delivery period, contact us at contact@shaneeliving.shop.

We will investigate the shipment with the carrier. If the package is confirmed lost, we will offer an appropriate replacement or refund at no additional cost.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

  • Check around the delivery location and any secure areas

  • Ask other members of your household

  • Check with neighbours or building management

  • Allow up to 24 hours, as some carriers mark packages as delivered shortly before arrival

  • Contact the delivery carrier using the tracking number

If you still cannot locate the package, contact us so we can review the delivery with the carrier.

Damaged, Defective or Incorrect Orders

Please inspect your order after delivery.

If a product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible. Include your order number and clear photographs of the product and packaging when relevant.

We will arrange an appropriate replacement, exchange, or refund in accordance with our Return and Refund Policy.

Returns and Exchanges

Eligible products may be returned or exchanged within 30 calendar days of delivery.

Approved returns are free of charge, and Shanee Living pays the return shipping cost. Please contact us before returning an item so we can provide approval, instructions, and a prepaid return shipping label.

For complete details, please review our Return and Refund Policy.

Contact Us

For questions about shipping, tracking, or delivery, contact:

Shanee Living
77 East Edgebrook Drive
Houston, Texas 77034
United States

Email: contact@shaneeliving.shop
Phone: +1 346 586 3392
Contact page: https://shaneeliving.shop/pages/contact
Preferred contact method: Email