Refund policy

30-Day Return Guarantee

You may request a return within 30 calendar days of receiving your order.

To qualify for a return, the item must be in its original condition, unused, and returned with its original packaging, accessories, manuals, and included components. You will also need your order number or another proof of purchase.

How to Start a Return

To request a return, email contact@shaneeliving.shop or use our contact page.

Please provide:

  • Your full name

  • Your order number

  • The item you wish to return

  • The reason for the return

  • Photographs if the item is damaged, defective, or incorrect

Please do not send an item back without contacting us first. Once your return is approved, we will provide the return instructions and a prepaid return shipping label.

Return Shipping Costs

Approved returns are completely free of charge. Shanee Living pays the return shipping costs, and we do not charge a restocking fee.

Exchanges

We offer exchanges within 30 calendar days of delivery.

To request an exchange, contact us before returning the original item. Exchanges are subject to product availability. If the requested replacement is unavailable, you may select another eligible product or receive a refund to your original payment method.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.

Include your order number and clear photographs of the item and packaging, where relevant. We will review the issue and arrange an appropriate replacement, exchange, or refund at no additional cost.

Non-Returnable Items

We cannot normally accept returns for:

  • Items that have been used, altered, or damaged after delivery

  • Items returned without their original components or accessories

  • Personalised or made-to-order products, unless damaged, defective, or incorrect

  • Gift cards

  • Items that cannot be returned for health, hygiene, or safety reasons after being opened

These restrictions do not apply when an item is faulty, damaged, misdescribed, or supplied incorrectly.

Refunds

We will inspect your return after it is received and notify you of the outcome.

Approved refunds will be processed within 5 business days and issued to the original payment method. Your bank, card issuer, or payment provider may require additional time to make the funds available in your account.

If you have not received your refund after allowing sufficient processing time, please contact us at contact@shaneeliving.shop.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible. We will make every reasonable effort to accommodate your request.

If the order has already been processed or dispatched, it will need to be returned under the procedure described above.

Contact Us

If you have questions about a return, exchange, or refund, contact us using the following details:

Shanee Living
77 East Edgebrook Drive
Houston, Texas 77034
United States

Email: contact@shaneeliving.shop
Phone: +1 346 586 3392
Contact page: https://shaneeliving.shop/pages/contact
Preferred contact method: Email