Refund policy

Shanee Living accepts return and exchange requests within 30 calendar days of delivery for orders shipped within the United States.

Return Eligibility

Items should be returned in the condition in which they were received, with their original packaging and any included accessories or components. You will need your order number or other proof of purchase.

You may open a live plant’s packaging to inspect it and provide normal care. Please contact us before shipping a plant back so we can provide appropriate instructions.

How to Start a Return

Within 30 calendar days of delivery, email contact@shaneeliving.shop or use our contact page. Include your name, order number, the item you wish to return, and the reason for the return.

Please do not mail an item before receiving our instructions. After reviewing your request, we will provide the return address, instructions, and a prepaid return shipping label. The business address below is not a return address unless we specifically instruct you to use it.

Return Costs

Returns are free. Shanee Living pays the return shipping cost, and we do not charge a restocking fee.

Damaged, Defective, Incomplete, or Incorrect Orders

Please inspect your order when it arrives. If a plant or another item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible. Include your order number and clear photographs of the item and packaging where possible.

We will review the issue and arrange an appropriate replacement or refund at no additional cost. We will tell you whether the item needs to be returned.

Exchanges

You may request an exchange within 30 calendar days of delivery. Contact us before returning the original item. Exchanges are subject to availability. If the requested replacement is unavailable, you may choose another eligible item or receive a refund to your original payment method.

Items That Cannot Be Returned

We cannot accept returns for gift cards or items that have been used, altered, or damaged after delivery. Items should include their original components and accessories.

These restrictions do not apply when an item arrives damaged, defective, incomplete, or incorrect. If you are unsure how to return a live plant, contact us before sending it.

Refunds

Once we receive and inspect your return, we will email you with the outcome. We will process an approved refund to your original payment method within 5 business days of approval. Your bank or payment provider may take additional time to make the funds available.

If we approve a refund without requiring a return, we will process it within 5 business days of that approval. If you have not received your refund after your payment provider’s processing time, please contact us.

Order Cancellations

Contact us as soon as possible if you need to cancel or change an order. We will try to accommodate your request before the order ships. If it has already shipped, you can request a return after delivery under this policy.

Contact Shanee Living

For return, exchange, or refund questions, email us and include your order number.

Email: contact@shaneeliving.shop
Phone: +1 346 586 3392
Contact page: shaneeliving.shop/pages/contact
Preferred contact method: Email

Business address:
Shanee Living
77 East Edgebrook Drive
Houston, Texas 77034
United States