Terms of service

Last updated: September 23, 2026

These Terms of Service govern your use of shaneeliving.shop and purchases from Shanee Living. Please read them before placing an order.

About Shanee Living

Shanee Living is an online store selling plants and related products. We currently accept orders for delivery within the United States only.

Shanee Living
77 East Edgebrook Drive
Houston, Texas 77034
United States

Email: contact@shaneeliving.shop
Phone: +1 346 586 3392
Contact page: shaneeliving.shop/pages/contact

Using Our Store

You must provide accurate contact, payment, and delivery information when placing an order. If you create an account, you are responsible for keeping your login details secure and for notifying us if you suspect unauthorized access.

You must not use our website for unlawful or fraudulent activity, interfere with its operation, or attempt to access another customer’s account.

Products and Availability

We aim to describe and photograph products accurately. Because plants are living products, individual plants may naturally vary in leaf shape, color, size, and appearance from the photographs shown. Product pages should be read for the details of the item offered.

Products are subject to availability. If an item becomes unavailable after you order, we will contact you and offer an available alternative or a refund for the unavailable item. We will not substitute a product without your agreement.

Prices and Payment

Product prices are displayed on our website. Your order total, including any applicable taxes, will be shown at checkout before you place the order. Shipping is free for U.S. orders.

The payment methods available for your order are those displayed at checkout. By placing an order, you confirm that you are authorized to use your selected payment method. Payment must be authorized before we process an order.

If we discover an obvious pricing or technical error, we will contact you before fulfilling the affected order. You may choose to proceed at the correct price or cancel for a refund of any amount paid for that item.

Orders

After you place an order, we will send an email acknowledging that we received it. If we cannot fulfill an order because an item is unavailable, payment is not authorized, delivery information is incomplete, or the order appears fraudulent, we will contact you. Any payment collected for an item we cannot provide will be refunded.

Shipping and Delivery

We ship only to addresses within the United States. Orders are typically processed within 1–2 business days. After dispatch, estimated transit time is 2–4 business days, for an estimated total of 3–6 business days from order placement. Business days exclude weekends and U.S. public holidays.

These are estimates. Weather, carrier disruptions, and other circumstances can affect delivery, particularly for live plants. We will provide tracking information when your order ships. Our Shipping Policy contains further delivery details.

If we cannot ship within the stated processing period, we will contact you with an updated estimate and the option to accept the delay or cancel the unshipped order for a refund.

Changes and Cancellations

Email contact@shaneeliving.shop as soon as possible if you need to change or cancel an order. We will try to help before it ships. Once shipped, the order can be handled under our Returns and Refunds Policy after delivery.

Returns, Exchanges, and Refunds

You may request a return or exchange within 30 calendar days of delivery, subject to the eligibility and instructions in our Returns and Refunds Policy. Returns are free: Shanee Living provides a prepaid return shipping label and does not charge a restocking fee.

Approved refunds are processed to the original payment method within 5 business days of approval. Your payment provider may take additional time to make the funds available. Please read our Returns and Refunds Policy before sending an item back, especially a live plant.

Promotions

If we offer a promotion, its specific terms will be shown with the offer. We may correct an obvious promotional error or decline a discount used fraudulently. Any change affecting an order already placed will be communicated to you before fulfillment, with the option to cancel the affected item for a refund.

Website Content

The text, images, branding, and other content on this website belong to Shanee Living or are used with permission. You may use the site for personal shopping. You may not reproduce or commercially use its content without permission, except where allowed by law.

Reviews and Content You Submit

If you submit a review, photograph, or other content, please make sure it reflects your genuine experience and that you have permission to share it. Do not submit unlawful content or another person’s private information.

You give Shanee Living permission to display and use the content you submit in connection with our store and its promotion. Contact us if you have a concern about content you submitted.

Third-Party Services

Our store may use third-party providers for checkout, payments, delivery, and other functions. Links to websites we do not operate are provided for convenience; those websites have their own terms and privacy practices.

Website Availability and Liability

We work to keep the website and its information accurate and available, but occasional errors or interruptions may occur. To the extent permitted by applicable law, we are not responsible for losses caused solely by an interruption of the website or by misuse of the website outside our control.

Nothing in these terms limits your rights concerning an order that is damaged, defective, incorrect, or not delivered, or any rights that cannot legally be limited.

Privacy

Our Privacy Policy explains how we handle personal information collected through the store.

Applicable Law

These terms are governed by the laws of the State of Texas and applicable U.S. federal law, subject to any consumer protections that apply to your purchase.

Changes to These Terms

We may update these terms from time to time. The version posted when you place an order will apply to that order unless a change is required by law or you agree to a later change. We will update the date at the top of this page when we revise the terms.

Contact Us

For questions about these terms or an order, contact:

Shanee Living
77 East Edgebrook Drive
Houston, Texas 77034
United States

Email: contact@shaneeliving.shop
Phone: +1 346 586 3392
Contact page: shaneeliving.shop/pages/contact
Preferred contact method: Email